Privacy Policy

Introduction

Hephaestus Handiwork is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines the types of information we collect, how it is used, and the steps we take to safeguard your personal data. By using our services or accessing our website, you agree to the terms of this policy.

Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Identification Information: Name, email address, phone number, physical address (for service delivery and billing).
• Technical Data: IP address, browser type, operating system, and information regarding your visit duration and page views.
• Service-Related Information: Details about the services you request, your preferences, and feedback.
• Payment Information: For processing transactions, although we do not store full credit card details on our servers.

How We Use Your Information

Your information is used for the following purposes:

• To provide and manage the services you request.
• To process your payments and maintain financial records.
• To communicate with you about your service requests, appointments, and updates.
• To improve our website, services, and customer experience.
• To send you marketing communications where you have opted in (you can opt-out at any time).
• To comply with legal obligations and protect our legitimate business interests.

Data Sharing and Disclosure

Hephaestus Handiwork does not sell or rent your personal information to third parties. We may share your data in limited circumstances:

• With trusted third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software, IT support). These providers are contractually obligated to protect your data.
• When required by law, such as to comply with a subpoena or similar legal process.
• To protect the rights, property, or safety of Hephaestus Handiwork, our customers, or the public.
• In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request erasure of your personal data under certain conditions.
• Objection: Object to the processing of your personal data.
• Portability: Request transfer of your data to another organization.

To exercise any of these rights, please contact us at forge@hephaestushandiwork.com.

Third-Party Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each website that collects personally identifiable information.

Changes to This Privacy Policy

Hephaestus Handiwork reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically for any changes.

Effective Date: December 20, 2023

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: